Leashes: All dogs must be brought in and out of the Resort on a leash when arriving or departing. The safety of our Fur Kids and their parents is our utmost concern.
Required Vaccinations: Please provide the following Veterinarian documentation at least 24 hours prior to arriving at PatioGate Pet Resort. You can bring a copy from your Vet or have your Vet email us direct. Whatever is easiest for you.
Rabies (RV) 1 year or 3 year, based on specific documentation by veterinarian
Distemper & Parvo (DHLPP or DAPP) 1 year after initial puppy series. 3 years followup
Bortadella or Canine Cough (BV) Once a year
Although all pets are required to have an up-to-date Bordetella vaccination, he/she is still at risk of acquiring Canine Cough. There is no vaccine for complete protection against Canine Cough. They can be vaccinated for 3 of the 13 known components of this complex disease. By vaccinating for these 3 diseases about 90% of the cases of Canine Cough are eliminated. However, it is possible for a vaccinated dog to get Canine Cough. We do recommend you get the Bordetella vaccination at least 48 hours before checking in. WE HIGHLY RECOMMEND THE CANINE INFLUENZA VACCINE. PLEASE TALK TO YOUR VET ABOUT THIS VACCINE.
Health: All dogs must be in good health. Owners will certify their dog(s) are in good health and have not been ill with a communicable condition in the last 30 days. Upon admission, all dogs must be free from any condition which could potentially jeopardize other pets. Dogs that have been ill with a communicable condition in the last 30 days will require veterinarian certification of health to be admitted or readmitted.
Elderly & Special Needs Fur Kids are welcome and we will give them the best care they need and we can provide. Because we aren't a high volume kennel we can provide a safe haven for them. We understand how difficult it can be to find a place for them to stay comfortably and safely. We have a special outdoor park, a Bailey chair because we have had a Mega baby ourselves, and giving meds are never a problem. Loving care is our passion.
There is no Extra Charge for Medications: All medication needs to be in a clearly marked container (preferably the original container) with the following information: Dog’s Name, Name of Medication and Strength, Dosage per day or as needed (let us know at check-in what doses your pet needs that day).
Your dog(s) must complete a Temperament Test so we have an understanding of the dynamics of their personality to ensure that your dog is a good fit with the right play group. Temperament tests MUST be scheduled with us in advance - please call ahead to schedule a time convenient to your schedule (713-364-4763). Most dogs complete their evaluation within an hour. Please be aware that the length of each evaluation varies according to your dog's specific needs to ensure a safe and positive introduction to his play group.
There is a $20 Application & Evaluation fee per dog.
Please note that we MUST have proof of current vaccinations in order to conduct the temperament test with your dog.
New clients who have successfully completed their evaluation should complete, if possible, at least one day of Day Care with us prior to boarding to introduce familiarity with our surroundings. It will make boarding your pet less stressful for them.
PLAY TIME: Owners understand that supervised off-leash socialization and interaction between our guests is what we do. Owners understand that our guests are provided approximately 5-7 hours of play time in our large fenced play yards allowing them to romp, run, play, and sleep at their leisure. Owners also acknowledge that dogs are unpredictable in behavior, are aware of the risks involved in such play, and assume all risks. Accidents can happen from time to time and could include a cut paw or a scraped leg from free play with other dogs. Also with our natural outdoor areas, dogs get to be dogs and could possibly hurt themselves. Owner must understand that our environment is very different from life at home. 5 hours of free time is generally VERY different from life at home. They will run and play hard, scrape their paws, pick-up sticks, chew on twigs, grass, you name it!
Deposit Reservation / Cancellation Policy
PatioGate never overcrowds so we may provide your Fur Kids with the best holiday experience and to insure our commitment to quality care and maintain our low dog to staff ratio. We have a No-Show Charge to encourage owners to cancel reservations, that they don't need, in a timely manner. This opens up a place for dogs that need care who might have otherwise been turned away and we will not be able to book at such a late date because people on the waiting list have already made other arrangements.
PatioGate Pet Resort requires a non-refundable deposit of $80.00 per dog for a reservation during weekends and holiday periods (Spring Break, Easter, Memorial Day, 4th of July, Labor Day, & New Years). There is no penalty for cancellation as long as there is 10 days notice given. If you cancel your reservation 10 days PRIOR to your check in date your $80 deposit will be left on your account as a deposit for your next reservation. You have up to 6 months to use any deposit from the date of cancellation. Guests who cancel within 10 days of their arrival date or do not show up for their reservation will forfeit their deposit.
Thanksgiving and Christmas reservations require a 50% non-refundable and non-transferable deposit at the time the reservation is made. If no notice is given, for any reservation, we reserve the right to charge you for the full amount of the scheduled stay. We have saved the room for your pet and turned other pets away. Being considerate and not over booking your stay will help prevent a rate increase. We understand that everyone has a good reason for canceling, but this is our policy. Please do not ask for a refund. We have this policy because we have saved this space for your pet.
There is a 2 night minimum reservation on weekends and 3 night minimum to book over Spring Break, Easter, Memorial. 4th of July, Labor Day, New Years, Thanksgiving, and Christmas.