PatioGate never overcrowds so we may provide your Fur Kids with the best holiday experience and to insure our commitment to quality care and maintain our low dog to staff ratio.  We have a No-Show Charge to encourage owners to cancel reservations, that they don't need, in a timely manner. This opens up a place for dogs that need care who might have otherwise been turned away and we will not be able to book at such a late date because people on the waiting list have already made other arrangements.

  • We require a non-refundable deposit of $80.00 per dog for a reservation during weekends and holiday periods (Spring Break, Easter, Memorial Day, 4th of July, Labor Day, & New Years).  There is no penalty for cancellation as long as there is 10 days notice given and your $80 deposit will be left on your account for your next reservation.  You have up to 6 months to use any deposit from the date of cancellation. If less than 10 days notice or a "no show" you will forfeit your deposit. 

  • Thanksgiving and Christmas reservations require a 50% non-refundable and non-transferable deposit at the time the reservation is made.  If no notice is given, for any reservation, we reserve the right to charge you for the full amount of the scheduled stay.   We have saved the room for your pet and turned other pets away. Being considerate and not over booking your stay will help prevent a rate increase.  We understand that everyone has a good reason for canceling, but this is our policy. Please do not ask for a refund. We have this policy because we have saved this space during a peak period for your pet.

  • There is a 2 night minimum reservation on weekends and 3 night minimum to book over Spring Break, Easter, Memorial. 4th of July, Labor Day, New Years, Thanksgiving, and Christmas.

  • Customers who repeatedly cancel reservations (with or without 10 days’ notice) may be required to provide a non-refundable deposit. 

 

  • We  offer no refunds on any products, packages, or boarding stays. Per our cancellation policy, credits are issued. All credits will remain on the account to be used at a future date within a 6 month period


 

 

Deposit Reservation / Cancellation Policy